Privacy Policy

1. Introduction

Oceanbaby Tours & Travel East Africa respects your privacy and is committed to protecting the personal information you provide when using our website, contacting us, making travel enquiries or booking our services.

This Privacy Policy explains what information we may collect, how we use it and how you can contact us regarding your information.

2. Information We Collect

Depending on how you interact with Oceanbaby Tours & Travel East Africa, we may collect information such as:

• Your name and contact details.
• Email address and telephone number.
• Travel dates and destination preferences.
• Number of travellers and booking requirements.
• Accommodation and transportation preferences.
• Information you voluntarily provide through enquiries.
• Information required to arrange travel services you request.

3. How We Use Your Information

We may use the information you provide to:

• Respond to your enquiries.
• Prepare travel quotations and itineraries.
• Process and manage bookings.
• Arrange accommodation, transportation and activities.
• Communicate with you about your travel arrangements.
• Provide customer support.
• Improve our website and travel services.
• Meet applicable legal or administrative requirements.

4. WhatsApp and Other Communication Channels

Our website may provide links that allow you to contact Oceanbaby Tours & Travel East Africa through WhatsApp, email and social media platforms.

When you use these services, your communication may also be subject to the privacy policies and terms of the respective third-party platform.

5. Sharing Information With Service Providers

Where necessary to provide the travel services you request, we may share relevant information with trusted service providers such as accommodation providers, transport operators, activity providers, guides or other suppliers involved in your booking.

We only aim to share information that is reasonably necessary to provide the requested service.

6. Payments

If you make a payment for our services, payment information may be processed through the payment method or financial institution used for the transaction.

We do not intend to store complete payment card details on our website unless a specific payment system expressly provides for such processing.

7. Website Usage and Cookies

Our website may use basic technical information and, where applicable, cookies or similar technologies to help operate, secure and improve the website.

If analytics, advertising or other third-party technologies are introduced in the future, this Privacy Policy may be updated accordingly.

8. Data Security

We take reasonable steps to protect personal information against unauthorized access, misuse, loss or disclosure. However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

9. Retention of Information

We may retain personal information for as long as reasonably necessary to provide requested services, maintain booking records, resolve enquiries, comply with legal obligations or protect legitimate business interests.

10. Your Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to request access, correction or deletion of certain information.

To make a privacy-related request, contact us using the details provided below.

11. International Travellers

Oceanbaby Tours & Travel East Africa serves travellers from Kenya and other countries. Depending on the travel service requested, your information may need to be shared with service providers located in Kenya, East Africa or another destination involved in your travel arrangements.

12. Children

Our website is primarily intended for travellers and persons making travel enquiries or bookings. Where travel involves children, information about minors should normally be provided by a parent, guardian or other authorized adult.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, legal requirements or business practices.

The updated version will be published on this page with a revised update date.

14. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact Oceanbaby Tours & Travel East Africa.