Terms & Conditions

1. Introduction

These Terms & Conditions apply to travel enquiries, quotations, bookings and travel services arranged by Oceanbaby Tours & Travel East Africa.

By confirming a booking with Oceanbaby Tours & Travel East Africa, the client acknowledges that they have read, understood and accepted these Terms & Conditions.

2. Bookings

A booking is considered confirmed once Oceanbaby Tours & Travel East Africa has received the required deposit or payment and has confirmed the booking in writing.

Availability of accommodation, transport, activities and other travel services is subject to confirmation by the respective service providers.

3. Quotations and Prices

Quotations provided by Oceanbaby Tours & Travel East Africa are based on the services, number of travellers, dates and requirements specified at the time of quotation.

Prices may change before confirmation if there are changes in supplier rates, accommodation availability, transportation costs, park fees, taxes, exchange rates or other applicable charges.

Unless otherwise stated in writing, a quotation does not guarantee availability until the booking has been confirmed.

4. Deposits and Payments

A deposit may be required to secure a booking. The required deposit percentage will be communicated to the client at the time of booking.

Unless a different payment schedule has been agreed in writing, the remaining balance should be paid before the commencement of the booked travel services.

Certain accommodation providers, airlines, activities or other suppliers may require different payment deadlines. Where applicable, these requirements will be communicated to the client.

5. Payment Methods

Payment methods available to the client will be communicated during the booking process.

Where a third-party payment provider or financial institution is used, additional terms and fees imposed by that provider may apply.

6. Cancellation by the Client

Cancellation requests should be submitted to Oceanbaby Tours & Travel East Africa in writing as soon as possible.

Cancellation charges may apply depending on the date of cancellation, the services booked and the cancellation policies of the relevant suppliers.

Where a supplier has a stricter cancellation policy, the supplier's terms may determine the amount that can be refunded.

7. Cancellation or Changes by Oceanbaby

Oceanbaby Tours & Travel East Africa may need to modify, reschedule or cancel part of a travel arrangement due to circumstances beyond reasonable control.

Such circumstances may include severe weather, natural disasters, government restrictions, road conditions, supplier changes, operational issues, safety concerns, political instability or other unforeseen events.

Where a change is necessary, we will make reasonable efforts to provide an appropriate alternative or communicate available options to the client.

8. Itinerary Changes

Travel itineraries may occasionally need to be adjusted due to weather, traffic, road conditions, attraction operating requirements, wildlife conditions, supplier availability or other circumstances.

We will make reasonable efforts to preserve the main experiences included in the confirmed itinerary whenever possible.

9. Accommodation

Accommodation is subject to availability and confirmation by the relevant property.

Room types, meal plans, check-in times, check-out times and hotel policies are subject to the conditions of the accommodation provider.

If a confirmed property becomes unavailable, Oceanbaby Tours & Travel East Africa may arrange a suitable alternative where reasonably possible.

10. Transportation

Transportation services are subject to vehicle availability, road conditions, traffic, weather and other operational circumstances.

Clients are expected to follow reasonable instructions from drivers and guides relating to safety during transportation.

11. Park Entry Fees and Attraction Charges

National park fees, conservation fees, attraction entrance fees and other government or authority charges may be subject to change.

Where such fees are included in a quotation, the quotation will normally be based on the applicable rates known at the time of preparation.

12. Passports, Visas and Travel Documents

International travellers are responsible for ensuring that they possess valid passports, visas, permits, travel insurance and other documents required for their journey.

Entry requirements may vary depending on nationality, destination and travel circumstances.

Clients should verify applicable requirements with the relevant embassy, immigration authority or official government source before travelling.

13. Travel Insurance

We strongly recommend that international and domestic travellers obtain appropriate travel insurance before travelling.

Depending on the trip, appropriate insurance may include medical coverage, emergency evacuation, trip cancellation, baggage loss and travel interruption protection.

14. Client Responsibilities

Clients are responsible for providing accurate information relevant to their booking and for informing Oceanbaby Tours & Travel East Africa of any important requirements or limitations before travel.

Clients are also expected to behave responsibly and follow reasonable safety instructions provided by guides, drivers, accommodation providers and activity operators.

15. Health and Safety

Travellers should consider their personal health, fitness and medical needs before participating in travel activities.

Certain activities may involve physical activity, outdoor environments, water, wildlife, uneven terrain or other inherent risks.

Clients should inform us in advance of relevant requirements that may affect the safe provision of their travel services.

16. Wildlife and Outdoor Activities

Safari and outdoor activities involve natural environments where wildlife and environmental conditions cannot always be predicted or controlled.

Wildlife sightings are never guaranteed, and routes or activities may be adjusted where necessary for safety or conservation reasons.

17. Third-Party Service Providers

Some services arranged by Oceanbaby Tours & Travel East Africa may be provided by independent third parties, including hotels, airlines, transport companies, activity operators, guides, boat operators and other suppliers.

Such providers may have their own terms, conditions and cancellation policies.

18. Delays and Unforeseen Circumstances

Oceanbaby Tours & Travel East Africa is not responsible for delays or disruptions caused by circumstances outside our reasonable control.

These may include flight delays, road closures, traffic, weather, natural disasters, strikes, government restrictions, security incidents or supplier disruptions.

19. Personal Belongings

Travellers are responsible for their personal belongings, valuables, travel documents and electronic devices during the trip.

Clients are encouraged to use appropriate precautions and travel insurance for valuable belongings.

20. Photography and Marketing

Oceanbaby Tours & Travel East Africa may take photographs or videos during tours for documentation and promotional purposes where appropriate.

If a client does not wish to appear in promotional material, they may notify our team.

21. Website Information

We make reasonable efforts to keep information on our website accurate and up to date.

However, prices, availability, operating hours, government requirements and supplier conditions may change without notice.

Website content should therefore be considered general information until a specific travel arrangement has been confirmed in writing.

22. Intellectual Property

Unless otherwise stated, website content including text, branding, logos, photographs, graphics and other materials belonging to Oceanbaby Tours & Travel East Africa may not be copied, reproduced or commercially used without permission.

23. Privacy

Personal information provided to Oceanbaby Tours & Travel East Africa is handled in accordance with our Privacy Policy.

24. Liability

Oceanbaby Tours & Travel East Africa will make reasonable efforts to arrange the services confirmed with the client.

To the extent permitted by applicable law, we are not responsible for losses, delays, injuries, cancellations or disruptions caused by circumstances beyond our reasonable control or by independent third-party suppliers.

Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot lawfully be excluded or limited under applicable law.

25. Complaints and Disputes

If a client experiences a problem during a trip, they should notify Oceanbaby Tours & Travel East Africa as soon as reasonably possible so that we have an opportunity to assist and resolve the matter.

We encourage clients to raise concerns promptly with our team before the end of the travel service where possible.

26. Governing Law

These Terms & Conditions are intended to be interpreted in accordance with the applicable laws and regulations of Kenya, subject to any mandatory rights or protections that may apply to the client under applicable law.

27. Changes to These Terms

Oceanbaby Tours & Travel East Africa may update these Terms & Conditions from time to time to reflect changes in our services, suppliers, business practices or applicable requirements.

The latest version will be published on this page with the applicable update date.

28. Contact Oceanbaby Tours & Travel East Africa

For questions about these Terms & Conditions, bookings, quotations or travel arrangements, please contact us: